"Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.
On the basis of Art. 6 (1) f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee and convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.
In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use. Our website contains a cookie banner, which inform you about the fact, that if you continue to navigate the website, this basically constitutes valid consent to the storage of cookies on your device. The legal basis for the processing of personal data using cookies for analysis purposes is Art. 6 (1) a GDPR. Of course, you have the right to object and to opt out (see: How to Manage cookies).
Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below.
DHL Table of Cookies and Categories
We have provided details of all cookies used on this websites in the table below.
All cookies in this table have been categorized according to 4 numbered groups – the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category.
The categories are as follows:
[1] Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) f) GDPR.
[2] Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
[3] Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
[4] Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator’s permission.
Cookie |
Name |
Purpose |
More Information |
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Allow cookies for site |
dhlpcp |
If set to 1 the user has allowed the site to write cookies. If this cookie doesn’t exist, no cookies are allowed. |
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dhlah |
Closed article (was viewed). Expires after 365 days.
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dhlolc |
Closed overlay (was viewed). Expires after 30 days.
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eDeviceID |
The cookie is assigned to your browser and device individually when you visit dhl.de. Expires after 90 days. |
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eMeta |
The cookie will be created if you log onto dhl.de and select "Remain logged in" or "Trusted device". You will remain logged on permanently. Expires after 90 days. |
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eToken |
This cookie makes user information available to the integrated sub-systems (shipment tracking, availability, online franking, bonus) in order to be validated there. Expires after 90 days.
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Recaptcha-Cookie |
nocap |
This cookie is created e.g. when you log in to dhl.de and have successfully solved the Recaptcha or send us a message via contact form. You do not need to solve the Recaptcha the next time you log in. |
|
Fast Track Cookie [3] |
No fixed name |
This cookie is used to store both the last tracking number value entered and the shipment type selected from the dropdown when using our smaller Fast Track online tracking applications.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only stores the previous tracking number value and previous shipment type dropdown option selected until such a time that you return and select new options in the same Fast Track tracking application. |
You can find one of our DHL Express Fast Track tracking applications here |
Tab System Cookie [3] |
No fixed name |
This cookie is used to store the last tab that you selected on a page using a multi-view tab system.
This cookie has been created to improve website functionality and make using DHL websites easier for our customers.
This cookie only remembers the previous tab selected until you return and select another tab on the same tabbed page. |
|
Adobe Analytics |
s_cc |
This cookie has been set by the JavaScript code and read to determine whether cookies have been enabled. This cookie is a session cookie and will expire when the browser is closed. |
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Adobe Analytics
|
s_sq |
This cookie collects information anonymously about what link the user has clicked. Its aim is to discover which links are used and which are not, in order to improve web offers. This cookie is a session cookie and will expire when the browser is closed. |
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Adobe Analytics
|
s_vi |
This cookie is used to detect a return visitor as one and the same user and collect information on how our website is used. We use this information to develop the website further and provide users with content that is more appropriate to them. The cookie collects the above information anonymously (individual visitor ID, time / date stamp). Expires after 6 months. |
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Adobe Analytics
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s_fid |
This cookie is used to identify a unique visitor if the standard s_vi cookie is unavailable due to third-party cookie restrictions. Not used for implementations that use first-party cookies. Expires after 2 years. |
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Adobe Target Cookie |
mbox |
Target uses cookies to give website operators the ability to test which online content and offers are more relevant to visitors.
Global Opt-Out: https://www.adobe.com/de/privacy/opt-out.html#customeruse
|
More Information at Adobe |
|
AMCV_3505782352FCE-66F0A490D4C@AdobeOrg |
This cookie is used to identify a unique visitor. Unique visitor IDs used by the marketing cloud are stored. The visitor ID service uses JavaScript to store a unique visitor-ID in an AMCV_###@AdobeOrg cookie for the current website’s domain, where ### stands for a random character sequence. Example: AMCV_1FD6776A524453CC0A490D44@AdobeOrg.
An array consisting of 3 encrypted, unique IDs containing the user data is stored, e.g.:
0: 1406116232%7CMCIDTS%7C18004-
%7CMCMID%7C360147205814169433-
90876674343640411286%7CMCAAMLH-
1554114660%7C6%7CMCAAMB-
1555489304%7CRKhpRz8krg2tLO6pgu-
XWp5olkAcUniQYPHaMWWgdJ3xzPWQ-
mdj0y%7CMCOPTOUT1555595724s%7-
CNONE%7CMCAID%7CNONE%7CvVersion%7C2.5.0
1: 5
2: 0
Expires after 6 months.
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Adform & Consentric |
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Our website uses cookie ID matching of the Consentric cookie with Adform.
An Adform cookie will only be added if users already have a Consentric cookie in their browsers.
Deutsche Post AG's Consentric technology uses the Consentric cookie to determine statistics for cross-media utilization.
At no point in time are individual users identified by name. Their identity remains protected.
Cookie matching is used to enable the service provider Adform to work with Deutsche Post AG's Consentric services.
The goal of these services is first of all to determine the activation performance statistics of physical advertising on a website.
In concrete terms, this means identifying how many of the people who received a catalog (or other mailing) subsequently visited the website of the company concerned. Information about which micro-cell visited a participating website can, in turn, provide an impetus for sending physical advertising to the micro-cell thus recognized. At no point in time are individual users identified by name. Their identity remains protected. You can object to data processing as part of the procedure described under: https://pixel.consentric.de/optout or https://site.adform.com/privacy-center/platform-privacy/opt-out/
Please note: The opt-out cookie set by you makes it possible for the system to recognize that you no longer wish to be recorded.
If you delete all cookies, this cookie will also be deleted. In this case, we would ask you to cancel your participation in the procedure once again.
The Consentric procedure was developed in accordance with the statutory data protection requirements and was awarded the ADCERT Privacy Audit GmbH (www.adcert.eu) data protection seal of approval by virtue of its outstanding data protection compliance.
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If you use the DHL Tracking, we also set the following Cookies:
Cookie |
Name |
Purpose |
More Information |
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|
verfolgenCsrfToken |
This cookie contains the anonymous shipment list in the form of a session token. The following information is stored by it: shipment number, role, package routing slip and the date of inclusion in the shipment list. Expires after 25 minutes. |
|
Permanent |
verfolgen_SL
|
This cookie contains the anonymous shipment list. The following information is stored with it: Shipment number, role, package card ID and the insertion date in the tracking list. |
|
Session |
lb-cookie |
This cookie contains the encrypted session ID. It is used by the portal to preserve the session. This cookie is a session cookie and will expire when the browser is closed. |
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NOLSESSIONID |
Allows the backend to identify the user’s session. This cookie is a session cookie and will expire when the browser is closed. |
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If you use the DHL Online Franking, we also set the following cookies:
Cookie |
Name |
Purpose |
More Information |
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ofi.domain
|
Allows the backend to technically and easily identify on which domain the user is currently operating. |
Is set on entry or based upon URL parameters. |
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ofi.lang
|
Allows the backend to technically and easily identify in which language the user is currently operating. |
Is set on entry or based upon URL parameters. |
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OFISESSIONID |
Allows the backend to identify the user’s session. This cookie is a session cookie and will expire when the browser is closed. |
Is set by the Tomcat. |
If you use the DHL Finder (location search), we also set the following cookies:
Cookie |
Name |
Purpose |
More Information |
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|
i18next |
This cookie is used to recognize the language setting of the visitor, with a view to making the website experience more pleasant. This information is used to determine which language is suitable for the visitor and the language setting is set accordingly. The cookie collects the above information anonymously. It will only be used confidentially within DHL to improve the websites and the user experience. This cookie is a session cookie and expires when the browser is closed.
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br_<primaryKey>
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This cookie is used to recognize a returning visitor as one and the same user. This information is used to determine whether the visitor has already given a rating for a location. The cookie collects the above information anonymously (individual visitor ID, time/date stamp). The cookie expires after only 24 hours.
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Third Party Cookies in embedded content
Please note that on some pages of our websites you may notice that cookies have been set that are not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. DHL does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.
Web Beacons
In order to keep DHL’s online content relevant, easy to use and up-to-date, we use web analytics services such as Webtrends (See Webtrends entry in DHL Table of Cookies above for more information.) to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.
How to Manage Cookies
Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.
Most web browsers allow some control of most cookies through the browser settings.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:
All About Cookies
For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:
Your Online Choices
You can also choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website
Not everyone who visits our site will do so using a web browser. For example, some users will access DHL websites or applications using a mobile device. If so, it may not be possible to disable cookies or adjust web browser settings.
To opt out of being tracked by Adobe Analytics across all websites, you can do so by clicking on the Adobe Analytics Opt-Out link below:
Adobe Analytics Opt-Out
If you've previously opted out, and would like to reverse your setting, click the Adobe Analytics Opt-In link below:.
Adobe Analytics Opt-In
Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.